Last updated: 2026-05-22
1. Data controller
Raivis Stipnieks Design, Rīga, Latvija
Email: info@rstepins.com
2. What data we collect
We may process the following categories of personal data:
- Identity & contact – name, phone, email, delivery address
- Order & service data – product specifications, measurements, payment records
- Technical data – IP address, browser type, cookies, usage logs
- Communication data – emails, messages, callback requests
3. Purposes and legal bases
We process your data only for specified purposes and on a valid legal basis:
- Contract performance – to process orders, arrange delivery, provide customer support
- Legal obligation – accounting, tax, and warranty record‑keeping
- Legitimate interest – improve our website, prevent fraud, direct marketing (where permitted)
- Consent – when required (e.g., newsletter subscription, non‑essential cookies)
4. Data sharing
We may share your data with trusted third parties, strictly when necessary:
- Payment processors (banks, card acquirers)
- Delivery, courier, and installation partners
- Manufacturing partners (for custom production specifications)
- IT service providers (hosting, analytics)
- Public authorities where required by law
We never sell your personal data.
5. International transfers
Data is stored within the EU/EEA. If a transfer outside the EEA is necessary, we ensure appropriate safeguards (e.g., Standard Contractual Clauses).
6. Retention
We keep personal data only as long as needed for the purposes for which it was collected, or as required by law (e.g., 10 years for accounting records). Afterwards, data is securely deleted or anonymised.
7. Your rights
Under the GDPR you have the right to:
- Access your data
- Rectify inaccurate data
- Erase your data („right to be forgotten”)
- Restrict processing
- Data portability
- Object to processing based on legitimate interest
- Withdraw consent at any time (for consent‑based processing)
- Lodge a complaint with the Latvian Data Protection Authority (DVI)
8. Cookies
Please see our separate Cookie Policy.
9. Changes
We may update this policy from time to time. The latest version is always available on this page.
10. Contact
For data protection inquiries, email info@rstepins.com.